Below are detailed instructions on how to process returns/exchanges/refunds. This policy is effective from the date of purchase.
Please consider carefully before placing an order. Personalized items are unique and cannot be returned/exchanged.
- When the order status is Awaiting Production, you can refund and cancel the order.
- When the order status is in production, if it is a non-production problem and a refund is required, only the shipping fee will be refunded.
- When the order status is shipped, if it is a non-production problem and a refund is requested, no refund will be given.
- The order status is shipped. Refunds are required for non-production problems. No refunds, returns, or exchanges will be made.
Cancellation Policy
- When the order status is Awaiting Production, you can refund and cancel the order.
- Once your order is placed into production, we will start producing the personalized products immediately. If you wish to cancel your purchase, Airgiftstime.com will only refund shipping charges.
Airgiftstime.com is responsible for a full refund (including shipping costs) in the following circumstances:
- We sent the wrong order or item.
- You receive any damaged items, or the product you receive is of poor quality/defective.
- The custom content you received is incorrect. If the custom content looks different than the custom content provided.
How to cancel an order/request a refund?
Please contact our customer service staff Jessica Coles at [email protected] to inform your complaint and explain the reason.
Airgiftstime.com reserves the right to make any modifications to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about the policy, please contact our customer service staff, Jessica Coles.
